Shelter Manager (GMG/SEG 2)

Shelter Manager (GMG/SEG 2)

Bureau of Gender Affairs

Salary Range: $2,023,418 – $2,405,208 per annum and any allowances attached to the post.


Under the direction of the Director – National Shelter, the Shelter Manager maintains a safe, confidential environment for clients and provides programmes and services to adults and children who are victims of gender-based violence. The Shelter Manager is also responsible for overseeing the day-to-day operations of the shelter and the supervision of shelter staff, to ensure maximum effectiveness and efficiency in the delivery of critical service needs.



Management/Administrative Responsibilities

  • Participates in the development and implementation of the Unit’s operational/work plan and annual budget;
  • Manages the approved budget for the Shelter ensuring that all expenditures are documented and accounted for according to GoJ guidelines.
  • Coordinates and manages the work of the Shelter to maximise efficiency and productivity in achieving the mandate;
  • Prepares and submit monthly/quarterly reports to the Director – Shelter Unit.

Technical/Professional Responsibilities

  • Oversees, coordinates and manages all daily shelter functions and activities;
  • Provides shelter assessments, intakes and exit interviews of residents;
  • Provides case management and crisis intervention services;
  • Oversees room assignments/arrangements and maintenance of the property;
  • Provides shelter residents with transition assistance and access to community referrals and resources; 
  • Facilitates educational programmes for shelter clients, as necessary;
  • Facilitates client group dynamics and handles client conflicts, as necessary;
  • Provides night and weekend staff backup coverage as needed as part of the shelter on-call rotation.

Human Resource Management Responsibilities 

  • Develops and manages the performance of the unit and its staff, including transferring skills, motivating staff through coaching and mentoring, arranging for training, setting performance targets, monitoring performance, providing feedback to staff and initiating corrective action where necessary to improve performance;
  • Participates in the recruitment and selection of staff and recommends movement when appropriate;
  • Recommends vacation leave and approves sick and departmental leave for staff in the unit and participates in the administration of staff benefits in keeping with established human resource policies;
  • Conducts monthly and other ad hoc staff meetings as required.



Functional/Technical Competencies

  • Excellent knowledge and experience in managing residential housing programme services
  • Sound knowledge of Government regulations, laws and guidelines which affects adults and children who are victims of domestic violence., sexual assault, and/or abuse
  • Excellent knowledge of safety and security protocols for gender violence programmes
  • Proficiency in use of Microsoft Office Suite and other relevant computer applications and systems 

Core Competencies

  • Oral and Written communication skills
  • Analytical Thinking
  • Problem Solving and Decision Making
  • Planning and Organising
  • Flexibility and Adaptability
  • Teamwork and Cooperation



  • Undergraduate degree in Social Work or equivalent qualifications from an accredited tertiary institution
  • Training in Supervisory Management/Human Resource Management
  • Training in First Aid and Cardiopulmonary Resuscitation (CPR)
  • Minimum of five (5) years in a related field

Applications accompanied by résumés should be submitted via email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than Friday, February 12, 2021 to:


Director, Human Resource Management and Development

Ministry of Culture, Gender, Entertainment and Sport

4-6 Trafalgar Road, Kingston 5


We thank all applicants for their expressions of interest, however only short-listed candidates will be contacted. 

Minister's charge

I remain hopeful because of the giftedness of the Jamaican people; their warmth and creativity; their dynamism and indomitable spirit that have resulted in excellence in all sectors.

It is by tapping into the gifts and awakening the spirit of the Jamaican people that we will, by God’s grace, re-group, re-engineer and re-open to a brighter future with Culture, Gender, Entertainment and Sport.

Olivia Grange


  This email address is being protected from spambots. You need JavaScript enabled to view it.
  4-6 Trafalgar Road

Kingston 5

Jamaica, W.I.

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