Gender-Based Violence Helpline Specialist SWG/PS 2 (Band 8)

Salary Range: $4,266,270 - $5,737,658 per annum

JOB PURPOSE 

Under the general direction of the Gender-based Violence Helpline Director, the Gender-based Violence Helpline Specialist is responsible for providing crisis/emergency response, psychological first-aid, information and referral services to the survivors of Violence Against Women and Girls, in accordance with established Standard Operating Procedures and the Ministry’s established policies and procedures. 

KEY RESPONSIBILITY AREAS INCLUDE: 

Management/Administrative Responsibilities 

• Adheres to established protocols & SOPs and make proper connections to organise the transfer survivors to the appropriate National Shelter;
• Maintains up-to-date GB Services Directory with appropriate contact information;
• Maintains professional relationships with other relevant agencies/departments and interest groups for collaboration on common objectives and information sharing;
• Keeps abreast of developments on Gender-based Violence best practices to ensure compliance and awareness;
• Ensures that all information obtained and recorded is securely and confidentially stored;
• Prepares and submits reports to the Supervisor as requested;
• Attends meetings and represents the Division/Ministry at conferences, seminars and other fora as required.

Technical/Professional Responsibilities

• Provides technical advice to all information and request received;
• Assesses the survivors’ needs and offer safety planning support, in according with internal operating protocols and procedures;
• Collaborates with the relevant government sectors and other local authorities in order to provide appropriate support and referral with a survivor-centred approach;
• Provides assistance to survivors in emergency situations to obtain Shelter, and other basic needs;
• Provides relevant information that can contribute to the creation on GBV strategies by the BGA and other key stakeholders’
• Contributes to the planning of GBV programmes in close collaboration with different sectors;
• Implements capacity-building activities for all persons of concern, service providers including relevant Government institutions and NGSs to strengthen to the prevention and response to GBV matters;
• Contributes to the establishment and/or strengthening of new strategic and innovative partnerships for the GBV Unit.

REQUIRED SKILLS AND COMPETENCIES Technical

• Excellent knowledge of Government regulations, laws and guidelines which affects Violence Against Woman and Girls;
• Sound knowledge of Strategic Priorities of the NASP-GBV and of the National Policy for Gender Equality, 2021 and of the Survivor Centred Approach;
• Ability to work inclusively and collaborate with a range of partners, including different GBV service providers for making referrals;
• Sensitivity to and ability to work with marginalised populations;
• Proficiency in use of Microsoft Office Suite and other relevant computer applications and systems (SPSS or other similar applications);

 
Core

• Oral and Written communication skills
• Organisational and Planning skills
• Problem solving and decision making 
• Teamwork and cooperation 
• Customer Service skills
• Confidentiality
• Flexibility 
• Interpersonal skills
• Flexibility 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Undergraduate Degree in Social Work/Counselling or its equivalent from an accredited tertiary institution;
• Certificate in counselling or Crisis Intervention
• At least two (2) years’ work experience with survivors of gender-based violence 

Applications accompanied by résumés should be submitted via email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than Tuesday, July 9, 2024 to: 

Director, Human Resource Management and Development Ministry of Culture, Gender, Entertainment and Sport 

4-6 Trafalgar Road
Kingston 5 

We thank all applicants for their expressions of interest, however only short-listed candidates will be contacted.