User Support Officer MIS/IT 3 (Band 5)

Salary Range: $2,190,302 - $2,945,712 per annum

JOB PURPOSE

Under the supervision of the Director, Information, Communications Technology, the User Support Officer supports the day-to-day operations of the Ministry.  This includes systems implementation, security and recoverability of the Ministry’s computer network and server systems to facilitate efficiency and productivity within the Ministry.

KEY OUTPUTS

• Information technology system installed and maintained
• Data backup and disaster recovery operations activated
• Computer installed and configured
• New users activated
• Computer related problems solved
• Software installed
• Unit’s work plan and budget developed
• Periodic reports prepared
• Advice and technical support provided

KEY RESPONSIBILITY AREAS

Management/Administrative

• Participates in the development and implementation of programmes for the ICT’s unit work plan and budget;
• Supports and participates in the development of training programmes for staff and the use of new equipment and productivity tools;
• Prepares and submits reports and other documents as required;
• Represents the Ministry/Division/Unit at meetings, conferences and other forum as required.

Technical/Professional Responsibilities 

• Keeps abreast of trends and developments in information technology and recommend their adoption/application where appropriate to increase the effectiveness and productivity of the Division;
• Assists in devising measures (e.g. backup, system redundancy, anti-virus prevention, disaster recovery) which will minimise exposure to potential threats and reduce recovery time;
• Assists in installing and configuring computers;
• Assists in diagnosing hardware and software problems and make recommendation for replacing defective components;
• Assists in the installation of database application on work stations relative to accessing data stored in respective database; 
• Assists in the setting-up of new users;
• Responds to clients/users within agreed timeframe;
• Backs-up files periodically;
• Contributes to and maintains systems standards;
• Participates in setting up of audio-visual equipment for training programmes, interviews, meetings, functions etc;
• Provides advice and technical support to system users.

REQUIRED COMPETENCIES

Functional/Technical Competencies

• Sound knowledge of relevant computer applications and systems
• Sound knowledge of client/server network protocols and internet/intranet applications
• Excellent customer and quality focus
• Proficiency in the use of Microsoft Office Suite and other relevant computer applications and systems

Core Competencies

• Good oral and written communication skills
• Analytical thinking
• Problem solving and decision making
• Teamwork and cooperation
• Initiative
• Integrity
• Interpersonal skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Associate Degree in Computer Studies or related field from an accredited tertiary institution
• At least three (3) years working experience in IT field

Applications accompanied by résumés should be submitted via email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than Monday, December 9, 2024 to:

Director, Human Resource Management and Development

Ministry of Culture, Gender, Entertainment and Sport

4-6 Trafalgar Road

Kingston 5

We thank all applicants for their expressions of interest, however only short-listed candidates will be contacted.